The Office of the Migration Agents Registration Authority (MARA)
This is a temporary website only. The purpose is to provide you with essential information to do your business while we work on the new website. The information on this site is current and being updated regularly.
See: Previous MARA Website
The Office of the MARA is a discrete office attached to the Department of Immigration and Citizenship. The Office of the MARA administers the functions of the Migration Agents Registration Authority, which is set out in s316 of the Migration Act 1958 (the Act).
The Office commenced operations on 1 July 2009. Key objectives are to ensure that:
- all complaints about the services of registered, or formerly registered migration agents are appropriately addressed
- only suitable persons are registered as migration agents, and unsuitable persons are refused registration or re-registration
- registered agents maintain appropriate knowledge to enable them to provide accurate advice to consumers
- the Office of the MARA works collaboratively with the department and other bodies such as prosecuting or regulatory authorities to address the activities of agents outside its mandate
- consumers understand their rights and agents understand their obligations under the regulatory framework.
Information for Agents
Information for all currently registered migration agents including Continuing Professional Development (CPD) requirements.
Information for Consumers
Information for people who choose to use a migration agent.
Becoming an Agent
Information for people interested in becoming a registered migration agent.
Information for Education Providers
Information for those providing Continuing Professional Development (CPD) courses to migration agents.
Complaints
Information for people wanting to make a complaint about an agent.
Office of the MARA documentation
The Protocol document and Procedures and Policy manual.